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How to Order
Once you have selected the items you want to purchase, you are ready to place
your order. Team Cheer offers a four-step ordering process:
- Finalizing the items in your Shopping Bag
- Completing shipping and billing information
- Reviewing your order
- Receiving an order confirmation
Step 1: Shopping Bag
The shopping bag contains all the items you selected while shopping. During this
step, you can add or delete items and change quantities.
Step 2: Shipping and Billing
You are asked to provide your billing address as well as the shipping address if
your purchase will be shipped some place other than your billing address.
Step 3: Reviewing Your Order
Your order will be sorted by shipping address for your review. You can make
changes or go ahead and place your order.
Step 4: Order Confirmation
A final summary and confirmation of your order appears, along with the phone
number for Customer Service in case you need assistance. You can use the order number on this page to track the status of your order online through the My Account section 24 hours after it has been placed.
Please feel free to email us with specific questions about your order. You can
also determine the shipping status of an existing order by visiting the My Account section. Your order becomes available for online status-tracking 24
hours after it is placed.
Helpful Phone Numbers
| Order by phone: |
800.350.1562
Monday - Friday: 8am - 8pm est
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| Order by fax anytime: |
(877)243.5268 |
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Credit Card (ships fastest)
We accept Master Card, Visa, Discover and American Express.
Check or Money Order
Make payable to Team Cheer.
Check by Phone
To expedite your order, fax your check to (877)243.5268. Indicate order number. After funds are verified, your order will process immediately.
Open Accounts
School Purchase Order/Letter of Authorization
Must be faxed or mailed on official school letter head or PO form, signed by purchasing agent, athletic director, principal or finance manager. Indicate description of items ordered and total amount of order(s). Upon receiving this information your order will process. These invoices are due 30 days from shipment.
Tax Exempt
New York State residents please calculate sales tax. We do not collect sales
tax from residents outside of New York State. Exemption from sales tax is based
on the requirements of the state. We must have documentation of sales tax
exemption in order to process any order without sales tax. Please include your
tax exemption certificate with your order.
Shipping and Handling Charges
| Total Order Amount |
Ground Shipping |
3 Day Select |
Second Day Air |
Next Day Air Saver |
Next Day Air |
Up to $100 |
$9.99 |
$14.99 |
$19.99 |
$26.99 |
$39.99 |
|
$11.99 |
$15.99 |
$22.99 |
$34.99 |
$49.99 |
$150.01-200.00 |
$13.99 |
10% of total order amount |
15% of total order amount |
25% of total order amount |
35% of total order amount |
$200.01-250.00 |
$16.99 |
10% of total order amount |
15% of total order amount |
25% of total order amount |
35% of total order amount |
$250.01-350.00 |
$23.99 |
10% of total order amount |
15% of total order amount |
25% of total order amount |
35% of total order amount |
$350.01-450.00 |
$30.99 |
10% of total order amount |
15% of total order amount |
25% of total order amount |
35% of total order amount |
$450.01-550.00 |
$34.99 |
10% of total order amount |
15% of total order amount |
25% of total order amount |
35% of total order amount |
$550.01-650.00 |
$39.99 |
10% of total order amount |
15% of total order amount |
25% of total order amount |
35% of total order amount |
$650.01 and up |
6% of total order amount |
10% of total order amount |
15% of total order amount |
25% of total order amount |
35% of total order amount |
Notes:
1.) Team Cheer does not ship internationally
2.)
Team Cheer ships to 48 Contiguous States, Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands
3.) Puerto Rico, US
Virgin Islands, Guam, Alaska, Hawaii must be quoted and are not eligible for free shipping offers.
4.) Next Day Air Saver arrives by 3pm for commercial addresses, by end of day for residential addresses. Next Day Air arrives by
12pm for commercial addresses and 3pm for residential addresses. Please take these times into consideration to ensure you select the correct delivery method for your specific need.
*Please allow 1 - 2 business days for your order to process*
Cancellations
All customized products, uniforms, poms, bows and socks are made specifically for you. Once the order is placed into production it cannot be cancelled. Before placing order please double check for accuracy.
Shortages or Mis-Ships
If Team Cheer shipped incorrectly we will reship the items and pick up the incorrect items, both at our expense.
*Must use return/exchange form, get your copy here.
*Non-customized items may be returned within 30 days of shipment.
*All products must be returned in original packaging within 30 days, in new and un-used condition to receive credit.
*The following items are not returnable:
Custom uniforms, poms, socks, bows, bodywear and any personalized items.
*Shipping charges will apply on exchange orders.
Please be sure to complete the Return/Exchange Form that was attached to your original packing slip. If you are unable to use that form you can get your own copy here. Send all returns and
exchanges to:
Team Cheer
c/o Athletica, INC.
Attn: Returns Department
200 North Main Street
Suite 3
Perry, New York 14530
If you have any questions regarding a return or exchange, contact us by phone: 800.350.1562, fax: (877)243.5268, or by e-mail: custserv@teamcheer.com
Care Instructions
All garments should be washed according to the directions on the tags.
Generally speaking...
In Stock Uniforms should be machine washed cold separately. Do not wash more
than one uniform at a time. Use mild detergent and do not bleach. Remove
promptly. Hang to dry. Touch up with warm iron if necessary. Do not dry
clean.
To avoid shrinkage and color bleed, Semi-Custom and Custom Uniforms should be machine
washed separately in cold water, gentle cycle. We recommend lying uniforms flat
to dry. Excessive drying heat can shrink the piping. If using a dryer, tumble
dry low only. Do not dry clean. Garments with metallic panels should be hand
washed. Touch up with a cool iron if necessary.
Practice Wear and Warm-ups should be machine washed cold. Do not bleach. Remove
promptly. Tumble dry low heat or hang to dry. Touch up with iron. Do not dry
clean.
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